About us
Our collective knowledge & skills are here to help streamline your business so you can focus on what is important to you.
Sophie
I am creative, organised and reliable. I enjoy finding creative solutions to problems and helping people.
I have over 10 years experience in administration roles (including teaching myself on all products, handling phone calls and managing projects) and for 5 years I worked as a Learning & Development Trainer, both at a large insurance firm, excelling in training, supporting and managing staff members in everything from their first day in the office, to the vast amount of processes and products. I designed and run courses, produced inventive learning solutions and created company wide training material.
I have worked as a Marketing Manager for a local magazine, where I multi-tasked creating and managing their social media, email marketing, sales leads, and even sourcing content for the magazine including carrying out interviews with local celebrities, and writing up and designing articles. (from Interior Design to how to spring clean!).
In my own time I have studied and completed a Legal Secretary Diploma, an Interior Design Diploma and I design wedding stationery and personalised gifts (this one mostly as a hobby!).
For the last few years I have been working as a virtual assistant alongside being a mum of 2. I have already worked with so many different amazing people in all sorts of sectors, from well known large companies, to entrepreneurs, and charities, and the role has meant that I have learnt about things I never would have done otherwise, which I really enjoy.
Each time I have worked with a client, it has been a very different experience. Each business has different needs but I like to think i'm good at adapting to fit the role required.
Miss Jones
Kirsten
I am efficient and approachable with a spark of creativity. I thrive on being challenged and also try to make the impossible happen. Communication is key and it is so important to me that we have a solid working relationship in order to get the task in hand done within your deadline.
I graduated in 2015 with a BA Hons Fashion Photography degree, ever since I have broadened my skills and dipped in and out of a variety of job roles from Sales to Marketing and Photography through to Data Analyst. Having spent a number of years in each of these areas, I’ve learnt skills that help me think outside of the box and be more creative with my approach.
I have worked as a personal shopper, whether a customer needed assistance finding the perfect gift or a full wardrobe update, each requirement was as important as the last. I’ve been responsible for organising charity events, business events for clients to attend, getting quotes for various projects such as printing costs or furniture costs and I have extensive experience in customer service and assisting directors.
Career aside, I love all things candles which I am currently teaching myself to make from home. Music inspires me daily and I have a huge passion for Photography. I’m also a new mum of one so entering a whole new world of multi-tasking!
Ultimately my main aim is to achieve your goals and visions by working closely with you and clearly understanding your needs. With having 10+ years experience in different careers in a variety of businesses, I like to think I can adapt quickly from client to client to ensure they get the right support and receive a high level of communication and honesty.
Miss Nicholls
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Deana
I thrive on organisation, with over 20 years experience in office management & financial roles working remotely on a regularly basis. I am passionate about exceeding people’s expectations, pro active with excellent communication, numeric, relationship building & negotiation skills.
Starting my career in radio for what is now Heart FM on large events, on air promotions & research, I moved into property & stayed there for 13 years. I was responsible for over 2000 lessee accounts, 200 landlord & 200 bank accounts, assisting the partners with day to day running of the firm. Liasing with clients, solicitors, accountants & contractors, I regularly dealt with difficult situations staying calm under pressure alongside supporting & motivating colleagues.
Following my relocation to the north I returned to radio at the BBC as a Broadcast Assistant, alongside work for a physiotherapy & personal training centre dealing with all financial matters, marketing & social media, assisting with clients, appointment bookings & programme co-ordination.
I am a photographer & have been fortunate to be offered some fantastic opportunities from celebrity sports & music events to a child’s magical first photoshoot.
With a keen interest in mental health, fitness & nutrition & as a busy mum of two multitasking daily, I understand the importance of looking after yourself.
I am adaptable, supportive & good humoured. Communication & honesty is key, if I cant do something I will try and work out how to or signpost you to someone who can.
Being able to have time to focus on what you are good at unclogs your brain so you can work better. Need more time? Get in touch.
Miss Crooks
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Lauren
Organisation and planning bring me great satisfaction and are a key part of my everyday, both professionally and within my personal life too. I thrive on creating and working to an organised plan, whilst taking an adaptable approach, and being ready and able to tackle challenges and a change of direction at any point. I love a challenge and I’m always looking for ways to improve and learn in what I do.
I have several years of experience within administration, recruitment, account management, project management and customer service, most recently progressing my career to a customer service manager of a technical service support department for a food safety machine manufacturer. Managing customers ranging from small independent businesses to larger well known companies as key accounts with their own specific service requirements and KPI’s.
I’ve managed a team of Engineers and customer service coordinators, both in office and remotely, handling the day to day running of the department and management of the team. This has provided me with great experience of people management, recruitment and onboarding, creating and streamlining training materials as well as designing and rolling out new processes in accordance to ISO and other business accreditations. Teaching myself and trialing new systems to roll out to the team to boost productivity and customer service excellence within the department, has been a key element of my experience, and subsequently continuous improvement is at the forefront in everything I do.
As well as Customer Service, another passion of mine is lifestyle, travel and exploring the world as much as possible. That passion led me to work in the luxury travel industry, planning and organising tailor made, bespoke luxury holidays and experiences for my clients. My time working with clients to create experiences that bought them a lifetime of memories was hugely rewarding for me.
Building strong, open and trusting relationships with every client was vital to being able to plan bespoke and tailor made holidays and experiences specifically to each individual clients requirements, wishes and dreams. This was something I found came naturally to me and gave me huge amounts of pleasure, being able to get to know each client on a personal level, learning their likes and dislikes, what luxury and experiences meant to them, was so important to me. Providing busy people with that tailored time out that is so very precious.
Alongside my work, I have also completed a Wedding and Events Management Diploma as a home study course and I have recently become a Mum to my daughter, which is amazing and putting my organisational and juggling skills to excellent use! I have a real passion and interest in people and building long lasting relationships, having a broad range of experience across a variety of fields and industries, I am able to learn and adapt quickly to the different requirements of each client. My aim is to build a relationship with my client that enables me to catch the multiple balls they are juggling and give them that ‘every thing is taken care of feeling’ whether that be for business or lifestyle and those special time out moments that we all treasure.